Privacy Policy

At RedmiStoreIconic, your privacy is important to us. This Privacy Policy explains how we acquire, use, store, and protect personal information collected from customers who visit our physical store, contact us, or use our website https://redmistoreiconic.co.ke/. By accessing our website or engaging with our services, you agree to the practices described in this policy.

Information We Acquire

We acquire personal information that you voluntarily provide when you make an inquiry, place an order, visit our store, or communicate with us. This may include your full name, phone number, email address, billing or delivery details, and purchase history. When you browse our website, we may also automatically acquire technical information such as IP address, browser type, device information, operating system, and website usage patterns.

This information helps us understand customer preferences and improve our service delivery, especially for customers seeking Xiaomi phones in Kenya and Redmi products within Nairobi CBD.

How We Use Your Information

The information we acquire is used strictly for legitimate business purposes. These include processing orders and payments, confirming purchases, arranging deliveries, providing customer support, managing warranty and after-sales service, and communicating important updates related to your purchases. With your consent, we may also use your contact information to share promotions, product updates, or announcements relevant to Redmi and Xiaomi devices in Nairobi.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Data Protection and Security

RedmiStoreIconic takes reasonable technical and organizational measures to protect personal information from unauthorized access, loss, misuse, or disclosure. Access to customer data is restricted to authorized personnel only, and all information is handled confidentially in accordance with applicable data protection laws in Kenya.

Third-Party Services

To operate efficiently, we may engage trusted third-party service providers such as payment processors, courier services, or website analytics tools. These providers are required to use your information solely to perform services on our behalf and must maintain appropriate data security standards.

Cookies and Website Usage

Our website may use cookies to improve functionality, analyze traffic, and enhance user experience. You may choose to disable cookies through your browser settings, although doing so may affect certain website features.

Your Rights

You have the right to request access to your personal information, request corrections, request deletion where applicable, or withdraw consent for marketing communications. Requests can be made by contacting us directly.

Contact Information

For any questions or concerns regarding this Privacy Policy or how your information is handled, please contact us:

RedmiStoreIconic
Iconic Business Plaza, Ground Floor Shop G10
Moi Avenue, next to Sasa Mall
Nairobi CBD, Kenya
Phone: 0115028903
Website: https://redmistoreiconic.co.ke/

By using our website or services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.