Refund and Returns Policy

At RedmiStoreIconic, we value customer satisfaction and aim to provide high-quality, genuine Redmi and Xiaomi products. This Refund & Return Policy explains the terms and conditions under which products purchased from our physical store or through our website https://redmistoreiconic.co.ke/ may be returned, exchanged, or refunded. By making a purchase from us, you agree to the terms outlined in this policy.

Eligibility for Returns and Exchanges

Returns or exchanges may be considered under the following conditions:

• The request is made within 48 hours of purchase or delivery

• The product is unused, unopened, and in its original condition

• Original packaging, accessories, manuals, and proof of purchase are provided

For electronic products, customers are strongly encouraged to inspect and test items at the point of purchase or upon delivery to confirm functionality.

Non-Returnable and Non-Refundable Items

The following items are not eligible for return or refund:

• Products that show signs of use, activation, or tampering

• Devices with physical damage, liquid damage, or power surge damage

• Items damaged due to misuse, negligence, or unauthorized repairs

• Clearance, discounted, or promotional items, unless confirmed defective

Once a product has been used, inserted with a SIM card, or registered, it may no longer qualify for return.

Defective or Faulty Products

If a product is found to be defective within the return period, customers must notify us immediately. The product will be inspected to verify the fault. Where a defect is confirmed, the item may be repaired, replaced, or refunded in accordance with manufacturer warranty terms. In some cases, products may be referred to authorized service centers for further assessment.

Refund Process

Approved refunds will be processed using the original payment method where possible. Refund processing may take 5–10 working days, depending on payment method and verification procedures. Shipping and delivery charges are non-refundable once an order has been dispatched.

Exchanges

Exchanges are subject to product availability. If a replacement product is unavailable, a refund or store credit may be offered at our discretion.

In-Store Purchases

For in-store purchases, customers are advised to inspect products carefully before leaving the store. Once a product leaves the premises, returns are only accepted in cases of verified manufacturing defects.

Right to Refuse Returns

RedmiStoreIconic reserves the right to refuse any return or refund that does not meet the conditions outlined in this policy.

Contact Information

For questions regarding returns or refunds, please contact us:

RedmiStoreIconic
Iconic Business Plaza, Ground Floor Shop G10
Moi Avenue, next to Sasa Mall
Nairobi CBD, Kenya
Phone: 0115028903
Website: https://redmistoreiconic.co.ke/

By purchasing from us, you confirm that you have read, understood, and agreed to this Refund & Return Policy.